02-19-2014, 07:55 PM
SHORT-N-SASSY Wrote:I today received the following E-mail response from Brownells Customer Service, Technical Support:
"Our barrels are machined with SAAMI spec reamers and checked with SAAMI spec gauges, not live ammunition.
"Eric Kiesler, Gun Technician, Brownells, Inc."
I've since E-mailed the following request:
"Dear Eric,
"Thank you for your response. In view of the fact that your barrels are not checked with factory-loaded cartridges, if I were to purchase a 6.5 Grendel Barrel with matching Bolt from Brownells, then, when chambering a factory-loaded Hornady 6.5 Grendel 123-grain A-MAX cartridge (a popular choice among 6.5 Grendel Enthusiasts) in said Brownells 6.5 Grendel Barrel, with Brownells matching Bolt, noted clear indications that the bullet was being jammed into the throat/lands, as was the case with your competitor's 6.5 Grendel Barrel & Bolt, would I be able to return the Brownells 6.5 Grendel Barrel and Bolt, for a complete Refund, including all shipping charges incurred, as I recently did with your competitor?
"CC: The 6.5 Grendel Forum"
I today received the following follow-up E-mail response:
"100% Satisfaction Guarantee on Everything We Sell. If you aren't completely, 100% satisfied with any purchase you received from Brownells, for any reason, at any time, return is for a full refund or exchange. No hassle, no problem. And, we won't bog you down in endless paperwork. Your complete satisfaction with each and every product we sell is what's most important to us.
"Eric Kiesler, Gun Technician, Brownels, Inc."
NOTE: In that today's E-mail was in response to a specific E-mail request (above), detailing "for a complete refund, including all shipping charges incurred, as I recently did with your competitor," I'm going to assume that Mr. Kiesler's "for a full refund" response means to include all shipping charges incurred.