07-31-2013, 06:17 PM
@bwaites
Thank you very much for the explanation, I didn´t knew that the situation is this bad in the US. Furthermore I am not angry about them due to long delivery times, it´s more that they don´t tell the customer what delivery times to expect. They leave the customer with the statement: "All products subject to backorder."
They don´t tell potential customers the delivery time because of the potential loss of customers as soon as they tell them:
"All products subject to backorder, it can take up to a year and more until we process your order."
One fundamental in industrial economics is the triangle of: Quality - Schedule - Cost, A manufacturer/seller has to meet the customers expectations in all three segments in order to be successful on the market, otherwise another manufacturer will take over the business. It is possible to focus on two segments and have a compromise at the remaining. Ignoring the remaining, in this case AA ignores the need of the customer to know/estimate a date of delivery, results in unsatisfied or requires frugal customers.
I am not writing this to offend AA, I am just seeing analogies to the German weapon manufacturer market. In both of our countries you need to be a very very patient customer when you ordered something from a gunsmith!
Thank you very much for the explanation, I didn´t knew that the situation is this bad in the US. Furthermore I am not angry about them due to long delivery times, it´s more that they don´t tell the customer what delivery times to expect. They leave the customer with the statement: "All products subject to backorder."
They don´t tell potential customers the delivery time because of the potential loss of customers as soon as they tell them:
"All products subject to backorder, it can take up to a year and more until we process your order."
One fundamental in industrial economics is the triangle of: Quality - Schedule - Cost, A manufacturer/seller has to meet the customers expectations in all three segments in order to be successful on the market, otherwise another manufacturer will take over the business. It is possible to focus on two segments and have a compromise at the remaining. Ignoring the remaining, in this case AA ignores the need of the customer to know/estimate a date of delivery, results in unsatisfied or requires frugal customers.
I am not writing this to offend AA, I am just seeing analogies to the German weapon manufacturer market. In both of our countries you need to be a very very patient customer when you ordered something from a gunsmith!