06-05-2013, 08:37 PM
Errorhead Wrote:I'd at less keep the website up to date with wait times and such. I watch several forums, trying to figure out how much longer I got to wait, it's still a guess!
Exactly! All AA needs to do is overstate the order lead time on their website and the complaints/calls/emails would significantly decrease, allowing AA to fill more orders (I have had to wait long periods of time despite the product being in stock because they hadn't got to my invoice # yet....was told this on two seperate occasions). If there is 6-months of backlog based on recent order fill rates, then state the lead time is 9-months to be overly cautious. More informed customers can only lead to better relations. Why they can't do this simple task remains a mystery......saves everyone involved a headache.