12-08-2012, 12:47 AM
mopar440 Wrote:Waited over 6 months from AA, still no expected date, THEIR SERVICE SUCKSSSSS!!!!
Got a Shilen stainless true 6.5 Grendel barrel from Midway!
I ended up with a 18" AR Stoner barrel as well after cancelling my AA 20" upper.
It's not that there service was bad, it was that they just didn't seem to care whether I gave them my business or not. When I ordered they gave me no clue that there would be a 10-12 week lead time. I found that out here. When I called to inquire about my order, they were very curt and seemed even somewhat peeved that I was wasting their time. What I got was "There is a 10 to 12 week lead time on those parts"...period. No "we're sorry things are backed up and we thank you for your patience"...nothing. When I finally cancelled my order, I was emailed a form letter with not even a single clause stating that they regretted losing my business.
This is no reflection on their products but I just wasn't feeling the love. I know they are probably swamped with orders but a little customer care would have been nice. Times must be good in the firearms business.
Here it is...this is the only correspondence I received from them...sad...
Quote: Your web order# XXXXX has been voided by the Alexander Arms store administrator. Please note that "voided" does not necessarily mean that your order was cancelled. If you did not request your order to be cancelled, it was not cancelled. Please read this entire e-mail message before contacting us regarding your order.
Following are the reasons for which we must void web orders.
Modifications were made to your order either at your request or as required by Alexander Arms.
We were able to ship only part of your order to you. This would result in a charge for only the total of the cost of the items shipped to you plus your original shipping cost.
The preauthorization for your payment has expired. This happens automatically up to 30 days after an order is placed.
You specifically requested that we cancel your order.
Again, unless you specifically requested that we cancel your order, you should not assume that you will not receive the items that you have ordered. You may expect that we are in the process of shipping part or all of your order. You will be receiving a shipment confirmation e-mail message very soon, if you have not already received it. The shipment confirmation message will reaffirm to you that you are receiving a shipment from your order. An attempt to fully-authorize credit card payments is being made at this time and we will contact you if there is any issue with your charge.
We understand that this message does not state the specific reason for this action on your order. Our web host does not yet afford us the capability to specify the reason for which a web order is being voided. You are welcome to contact us if you have any questions not addressed by this message. Thank you very much for your business!
Sorry for being a malcontent but I needed to vent.
I guess what I was missing was the BS'ing and all that stuff that I get with the guys down at the LGS.