07-11-2012, 02:58 AM
bwaites Wrote:Growing a company like AA is really a lesson in frustration. You can never get the right people at the right time, then you find the right person, but your software won't keep up, so you fix that, then you find out that your computers need to be upgraded to handle that problem, only to find that doing so means your entire staff has to be retrained on the proper entry formats. Then you find out that you're supposed to actually build and ship guns in the process, only to discover that you can't produce enough ammunition to feed the guns you've already sold, so you move some people to ammo production, and then find out that your shipping person has come down with some illness that requires surgery so the shipping stacks up.
In the meantime, the person you thought was the answer to customer relations has been overwhelmed, and you actually need another person to help, but because you haven't built and shipped enough rifles and ammo that you can't really afford to do that right now, so you plug your finger in the dike and hope the rain stops soon!
If you are contacting AA by internet, you need to call, and keep calling until you get someone on the phone. They are short handed right now, so keep at it.
Amen to that Bill, I too well understand this. As a growing company and personally answering 50 plus hours of phone time per month, I understand!
"Precision - The Pinnacle of Perfection."