12-19-2020, 09:46 AM
(This post was last modified: 12-19-2020, 03:28 PM by jasper2408.)
Sinclair Wrote:Our pastor recently bought a Remington shotgun from a local farm store and it is very difficult to chamber or extract the shell. Close Inspection has revealed that the chamber is either short or the finish reamer was not used. The chamber has a step at the fore end of the chamber instead of the "ramp" the is typical on shotgun chambers. The shells are store bought and work perfectly in a neighbor's Remington shotgun.
The farm store tried to return the shotgun to Remington, but there is no answer, human or robot at their customer service number that they have always used. Anyone have any insight as to what is going on and what should be the next steps?
Sinclair I went to the Vista Outdoors - Remington page and it says to call this number 1-800-243-9700 for service. Says you have to obtain a SRN number from them and they will give you instructions on how to ship it to them. You also need the serial number. Says they are open Mon-Fri 9-5est. Below is the link to the Help page. Click on General and about 15 questions down there is a link that explains everything you have to do to get a firearm fixed. Don't know if anybody will answer the phone or not but worth a shot. Also you can use email to contact Firearm Product Services at info@remarms.com. Everything seems to be a big secret with Remington now so good luck.
https://www.remington.com/support/help-center