04-11-2019, 07:34 PM
Wow! Got immediate reply back from customer service asking if the replacement would be stainless steel or nitride:
<<The manager has stated to pull work orders and send them out as new replacements of same item. My apologies.>>
It appears that the manager, in an attempt to reduce the backlog of returns under warranty, has decided to just replace items instead of individually inspecting returned items. That's fine with me if the new one shoots straight. I still would have preferred to swap out the nitride barrel with stainless steel, but that was not part of the warranty, so BCA is keeping with their end of the deal.
BCA has been super responsive with both my order and request for help. They seem to be kicking it in high gear to overcome the recent bad press with the raid.
<<The manager has stated to pull work orders and send them out as new replacements of same item. My apologies.>>
It appears that the manager, in an attempt to reduce the backlog of returns under warranty, has decided to just replace items instead of individually inspecting returned items. That's fine with me if the new one shoots straight. I still would have preferred to swap out the nitride barrel with stainless steel, but that was not part of the warranty, so BCA is keeping with their end of the deal.
BCA has been super responsive with both my order and request for help. They seem to be kicking it in high gear to overcome the recent bad press with the raid.