Yep, I will agree same issue I am having. My problem getting some sort of response is from Faxon. I was given an email to Patrick at Faxon and emailed him with my issues and concerns about how many times I have attempted to continue someone to find out about the barrel I sent back. Yesterday morning I received an email from Patrick saying he would have the customer service person contact me that day.
So here it is Tuesday evening and still waiting for that contact. I generally a nice person and I work in the medical field and have times where I am busy and I may be delayed a little but in getting back to someone BUT NOTHING LIKE THIS.
I've posted a negative review on optics planet, this thread and a thread on AR15.com. It seems like that really hasn't got anyone at Faxon attention. I am not going to give them the time of day by calling them. There's also no way really track or prove a phone call unlike an email or post and with my exp so far I could see them saying, no one called us or whatever.
So I think I will start posting on their Facebook page, they seem to have all kinds of time promoting all of their products on FB. I just can't understand why it's so hard just to send an email saying something like "we did receive the your barrel and are _____ fill in the blank.
Right now... I see myself out $300 and will be checking with PayPal and my bank to see what my options are. I now wish I would have just kept the barrel and fixed it myself. WORD TO THE WISE...... AVOID FAXON!
So here it is Tuesday evening and still waiting for that contact. I generally a nice person and I work in the medical field and have times where I am busy and I may be delayed a little but in getting back to someone BUT NOTHING LIKE THIS.
I've posted a negative review on optics planet, this thread and a thread on AR15.com. It seems like that really hasn't got anyone at Faxon attention. I am not going to give them the time of day by calling them. There's also no way really track or prove a phone call unlike an email or post and with my exp so far I could see them saying, no one called us or whatever.
So I think I will start posting on their Facebook page, they seem to have all kinds of time promoting all of their products on FB. I just can't understand why it's so hard just to send an email saying something like "we did receive the your barrel and are _____ fill in the blank.
Right now... I see myself out $300 and will be checking with PayPal and my bank to see what my options are. I now wish I would have just kept the barrel and fixed it myself. WORD TO THE WISE...... AVOID FAXON!
"I prefer dangerous freedom over peaceful slavery."
- Thomas Jefferson, letter to James Madison, January 30, 1787
- Thomas Jefferson, letter to James Madison, January 30, 1787