Safety Guy Wrote:I beginning to wonder if I want to do business with Bear Creek. I have been reading a lot of reviews that would lead me to believe they produce a good product, however; not to sure about their customer service. Their website states they offer a military discount and to email their customer service for details. I did that 2 days ago with no reply. Am I being unreasonable thinking I should have gotten some kind of reply by now? What if I ordered and received one of their products and had a customer service question?
I have had excellent service. I have worked with three different very professional and courtesy oriented people. Cassie, Erika, and another whose name escapes me; Samantha I think. They have new phone numbers now. They upgraded their phones, check out the website. Mil/LEO Discount: First make an account. Then find the place on the website for filling out the Mil/LOE form. For the documentation portion, I sent a picture of my retired ID card with parts taped/dedacted out. I think it was the ID card number. They verify the form, in that your ID card looks legit and attach the discount feature info to your account. Just like Primary Arms does. So you put something in your cart, it get discounted 10% right then and there. I sent in my ID photo and called a day or two later. They check your account, and verify your discount info found its way to it. So the DD214 is one way, the picture of you ID seemed easier. Glad you got it straightened out.