04-18-2017, 03:11 PM
Not specific to the Grendel but gun related.
Excellent customer service. I pick-up an older Ruger Super Blackhawk that I know hasn't been shot much, got it from a close personal friend. Anyway it shoots high even after I lowered the rear sight all the way down. Checked on-line and about eight years ago there were complaints about Blackhawks shooting high.
I call Ruger's customer service and a person actually answered the phone, a real human being. And not only did he answer the phone he helped me. He didn't connect me with someone who can help, he did it.
After a short conversation about my problem and giving him the Ser#, he looked up the sight that came with it, said he'll be sending me out a new higher front blade. Received the sight yesterday, installed it and I'm good to go. I called Ruger less than a week ago.
You ever call AT&T or most any corporation nowadays? You get sent into a black hole of automated menu choices. Kudos to Ruger for not only have a person answering the phone but also someone who knows what's needed to fix a problem and did it.
Excellent customer service. I pick-up an older Ruger Super Blackhawk that I know hasn't been shot much, got it from a close personal friend. Anyway it shoots high even after I lowered the rear sight all the way down. Checked on-line and about eight years ago there were complaints about Blackhawks shooting high.
I call Ruger's customer service and a person actually answered the phone, a real human being. And not only did he answer the phone he helped me. He didn't connect me with someone who can help, he did it.
After a short conversation about my problem and giving him the Ser#, he looked up the sight that came with it, said he'll be sending me out a new higher front blade. Received the sight yesterday, installed it and I'm good to go. I called Ruger less than a week ago.
You ever call AT&T or most any corporation nowadays? You get sent into a black hole of automated menu choices. Kudos to Ruger for not only have a person answering the phone but also someone who knows what's needed to fix a problem and did it.